Please keep in mind that all Babyonlinewholesale products are made to order to reduce waste and keep the costs low to our customers.
Babyonlinewholesale will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
FOR ALL STANDARD SIZE ORDERS AND ACCESSORIES:
Babyonlinewholesale will issue a full refund of the cost of the returned product if you are not 100% satisfied with your order. Shipping and any rush fees will not be refunded. To receive a full refund on the cost of the returned product, the item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any items that do not adhere to this return policy.
You will receive a full refund on the cost of the returned product, minus the original cost of shipping or any rush fees, when we receive the order back in our warehouse and process it. Please note your bank may take additional days to process the refund on their end.
For all Custom fit orders:
At Babyonlinewholesale, we understand that you may want to keep alteration costs down! To help you out, we offer basic custom sizing on most of our Babyonlinewholesale styles. Custom sizing is almost the same price as standard sizes, and takes the same amount of time to make and ship to you! So really, why wouldn't you do it?
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it¡¯s completed. Because of this, we are unable to accept any returns on custom size dresses. So sorry, love! Make sure you triple check all your measurements and color choice!
While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you¡®ve received the dress for your ideal fit. To provide additional assistance, we offer a limited alterations reimbursement(which can be up to 30% of the price online) for only our custom sizes, just submit a picture of your receipt from the tailor through your Babyonlinewholesale.com account and we'll do the rest! Yes, it really is that easy!
Since we make your custom size order according to the basic measurements provided (bust, waist, hips, height, hollow-to-floor), your dress may not appear exactly as it does online. Custom dresses cannot be returned for any reason.Custom size dresses are final sale. Please confirm color, style, and measurements before your order is complete.
Exchange Policy
We do not offer an exchange service for any products at this time. Because we are a completely made-to-order company, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times.Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
How to Return
1.Within 10 days of its arrival to you, log into your Account, select the order you'd like to return, and fill in the return form under Returns and Refunds.
2.Get the return address and a new return label to ship your package.
3.Pack the items you'd like to return into the original box or box of similar or smaller size and attach the return label.
4.Drop into any express courier service location before the return label expires.
5.Once the refund has been processed, the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution additional days to process.
CANCELLATION AND CHANGES POLICY
You may cancel your order or request changes to it within 72 hours of placing it for a full refund of all costs and fees.
If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return (if eligible). You will receive a full refund on the cost of the returned product, minus the cost of shipping or any rush fees, when we receive the order back in our warehouse and process it, if it meets all return policy requirements. You can expect a 3-4 day turnaround for your refund once we have processed the return. Please note your bank may take additional days to process the refund on their end.
Babyonlinedress is a global dress and fashion designing and manufacturing company. Founded in 2012, Babyonlinedress has offered customers a convenient way to shop for a wide selection of event dresses at attractive prices through www.Babyonlinewholesale.com. From a sophisticated evening gown to a shining prom dress, stunning wedding dress to an elegant bridesmaid dress; Babyonlinedress offers whatever a woman dreams of.
As an emerging fashion company, our mission is to provide on-trend designs, effective brand marketing, and efficient and timely delivery of products of a complete lifestyle system to a global customer. We work with hundreds of young and talented designers to create the best dresses and fashions for our customers. Through extensive research and our great knowledge of our customer base, Babyonlinedress offers great quality plus size dresses. We can also custom-make dresses according to one’s specific measurements.
Babyonlinedress has successfully sold over 1 million dresses worldwide, and has been named by Amazon as “Tomorrow’s Global Brand.” Babyonlinedress has the dresses for the most important moments of your life.
Placing Your Order
Do you have a store?
Right now, we're exclusively online. While we do have an office in San Jose, CA, we aren't set up for regular in-house visits. By eliminating the storefront side of things, we're able to keep our prices friendlier for your wallet!
When should I place my order?
In order to maintain low prices and stay friendly to the environment, we make all of our dresses to order. This means it takes time to have your dresses made and then 1-10 business days to have it shipped out to you. Because of this, we recommend placing your order at least one month before you need it.
Standard Sizing
What are your standard sizes?
Currently, all of our dresses come in sizes US 2-US 26W.
What size am I?
All of our dresses carry approximately the same measurements (except for length, of course) in our standard sizes, and they all run true to bridal sizes. The best way to figure out which size will fit you best is to match your measurements to our handy size chart, which is also included on every dress's order page.
How to find your fit in strapless styles:
You need to fill in the cup in order to hold the gown up.Base your sizing off of the waist measurement. There's not a lot of wiggle room in strapless styles, they're made to be snug!If you go a size down, and your waist is a bit bigger than the listed measurement, there is the possibility you'll have some issues zipping the dress up. It is always better to go larger and have it taken in then hope to have enough fabric to let it out!
How to find your fit in styles with straps and sleeves:
The bust tends to run a bit bigger, so make sure you can fill this area in for a nice look. If you're a little larger in the bust (about an inch bigger), the dress should still look fine, but it may be a little snug. There's not a lot of extra room in the waist, so if you're a little larger than the measurement listed on the size chart, you may have some issues zipping up! It is always better to go larger and have it taken in then hope to have enough fabric to let it out! If your measurements don't quite add up, you may need to go up a size or more to get to the closest match, and then have it altered to fit by your local tailor. For example, if you are an US 12 in the waist but your other measurements match up with a size US 4, you're still going to want to go with a size US 10 or US 12 to fit your waist, and then have the dress tailored down. And of course, there's always our custom sizing option!
Custom sizing
Can I return my custom dress?
Custom dresses are made specifically to the measurements you provide during checkout, meaning no one else will be able to wear that dress once it’s done. Because of this, we are unable to accept any returns on custom dresses. So sorry, love! Make sure you triple check all your measurements and your color! To provide additional assistance, we offer a limited alterations reimbursement(which can be up to 30% of the price online) for only our custom sizes, just submit a picture of your receipt from the tailor through your Babyonlinewholesale.com account and we'll do the rest! Yes, it really is that easy!
Maternity Sizing
If you're not ordering a maternity-specific style you'll want to follow our recommendations for when you should order regular dresses. Our general rule for maternity is that your belly will grow about 1 inch every 4 weeks. Measure your waist at the largest part now and then add an inch to your waist for every 4 weeks leading up to your event date. If you have any questions or need help with figuring out your measurements, just contact us with your waist measurement now and the date of the event and we can determine how much extra you should add to your waist.
How does custom sizing work?
We offer basic custom sizing using your bust, waist, hip, height, and hollow-to-floor measurements to help reduce your potential alteration costs. While we will make your order according to the measurements provided, your dress may require additional alterations at your expense and may not appear exactly as it does online.
Custom dresses are made specifically to the measurements you provide during checkout, meaning no one else will be able to wear that dress once it’s done. Because of this, we are unable to accept any returns on custom dresses. So sorry, love! Make sure you triple check all your measurements and your color!
Color and Care
How can I make sure all of my dresses are the same color?
Color consistency is of utmost importance of course. However, there is a chance that there will be slight variations if one makes several orders at different times. Why? Basically, the fabric gets dyed in large batches, which helps keep things consistent for all dresses made in each batch. Then they dye another big batch of fabric, and though we know they work really hard to get the same color every time, there can be slight variations.
To make sure all dresses are made within the same dye lot, you will need to have all your orders within 24 hours of each other. 24 hours after the first order is placed, we will begin production on any confirmed and paid orders that were placed. After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set.
Please note that you will only be able to select one party per order.
Returns, Cancellations, Changes
Cancellation and Changes Policy
You may cancel your order or request changes to it within 72 hours of placing it. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return. You will receive a full refund, minus the cost of shipping, when we receive the order back in our warehouse and process it.
Standard Dress Returns
Looks like you went the standard route and you’re just not happy with it? We totally get that. Babyonlinewholesale will issue a full refund, minus any shipping or rush fees, if you are not 100% satisfied with your dress. The item must be returned in its original condition within 10 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached.
